Privacy Policy for enAct eServices Pvt. Ltd.

Effective Date: November 3, 2024

At enAct eServices Pvt. Ltd. ("we," "us," or "our"), we are committed to safeguarding your privacy and ensuring that your personal information is protected. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services, in compliance with applicable laws and regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

Company Information

India Office (Headquarters)

• Address: E-217 (P), Phase 8B, Industrial Area, Sector 74, Sahibzada Ajit Singh Nagar, Punjab 160062, India
• Phone: +91 98777 26878
• Email: enacteservices@gmail.com

USA Office

• Address: 1309 Coffeen Avenue STE 1200, Sheridan, WY 82801, United States
• Phone: +1 (302) 203-9034
• Email: biz@enacteservices.com

UAE Office

• Address: 001, IFZA Business Park, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates
• Email: uae@enacteservices.com

1. Introduction

Your privacy is of utmost importance to us. This Privacy Policy explains:

• What information we collect and why we collect it
• How we use that information
• The choices we offer, including how to access and update information

We comply with all applicable data protection laws, including GDPR, CCPA, and other international regulations.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information when you interact with us:

• Identity Data: Full name, job title, company name
• Contact Data: Email address, telephone numbers, postal address, Skype ID
• Demographic Data: Age, gender, preferences, interests
• Financial Data: Payment details, bank account information (for billing purposes)
• Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties

2.2 Automatically Collected Information

When you visit our website or use our services, we may automatically collect:

• Technical Data: IP address, browser type and version, time zone setting, operating system, device identifiers
• Usage Data: Information about how you use our website, products, and services
• Location Data: Geographical location based on IP address or GPS (with your consent)
• Log Data: Details about your visits, including access times, pages viewed, and other communication data

2.3 Cookies and Similar Technologies

We use cookies, web beacons, pixels, and other tracking technologies to:

• Authenticate users
• Remember user preferences and settings
• Determine the popularity of content
• Deliver and measure the effectiveness of advertising campaigns
• Analyze site traffic and trends

Managing Cookies: You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Service Delivery

• Provide and maintain our services
• Process transactions and billing
• Respond to inquiries and provide customer support

3.2 Communication

• Send administrative information such as confirmations, invoices, technical notices, updates, and security alerts
• Deliver marketing and promotional communications (with your consent)

3.3 Personalization

• Customize our services to better suit your preferences
• Provide personalized advertisements and content

3.4 Analytics and Improvement

• Monitor and analyze usage and trends
• Improve website performance and user experience

3.5 Legal Compliance

• Comply with legal obligations and regulatory requirements
• Enforce our terms and conditions
• Protect against legal liability

4. Legal Basis for Processing Personal Data (GDPR)

Under the GDPR, we rely on the following legal bases for processing your personal information:

• Consent: You have given clear consent for us to process your personal data for specific purposes.
• Contractual Necessity: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject.
• Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, provided your interests and fundamental rights do not override those interests.

5. Data Sharing and Disclosure

We may share your personal information in the following situations:

5.1 With Service Providers

We employ third-party companies and individuals to facilitate our services ("Service Providers") to:

• Provide website hosting and maintenance
• Process payments
• Perform analytics and user behavior tracking
• Conduct marketing and advertising activities

These Service Providers have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

5.2 For Legal Reasons

We may disclose your personal information:

• To comply with a legal obligation
• To protect and defend our rights or property
• To prevent or investigate possible wrongdoing
• To protect the personal safety of users or the public

5.3 Business Transfers

If we are involved in a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy.

6. Cookies and Tracking Technologies

6.1 Types of Cookies Used

• Session Cookies: Temporary cookies that remain in the cookie file of your browser until you leave the site
• Persistent Cookies: Remain in the cookie file of your browser for much longer, even after you leave the site
• Third-Party Cookies: Placed by third parties to collect information about your activities online

6.2 Purpose of Cookies

• Essential Cookies: Necessary for the operation of our website
• Performance Cookies: Collect information about how visitors use our website
• Functionality Cookies: Allow the website to remember choices you make
• Targeting/Advertising Cookies: Deliver advertisements relevant to you and your interests

6.3 Managing Cookies

Most browsers allow you to refuse or accept cookies. The methods for doing so vary from browser to browser. Please consult your browser's help documentation for instructions.

7. Data Security

We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

• Encryption of data in transit and at rest
• Firewalls and intrusion detection systems
• Regular security audits and assessments
• Access controls and authentication protocols
• Employee training on data security practices

Please Note: While we strive to protect your personal information, no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that information you supply won't be intercepted while being transmitted to us over the Internet.

8. Data Retention

We retain your personal information only for as long as necessary to:

• Fulfill the purposes for which it was collected
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

The retention period may vary depending on the type of data and the purposes for which we collected it.

9. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction.

• India: Our primary data centers are located here.
• United States: Data may be processed by our USA office.
• United Arab Emirates: Data may be processed by our UAE office.

By providing your information, you consent to such transfers. We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

10. Your Rights

10.1 GDPR Rights (For EEA Residents)

You have the following rights under the GDPR:

• Right to Access: Obtain confirmation as to whether or not personal data concerning you is being processed.
• Right to Rectification: Correct inaccurate personal data.
• Right to Erasure ("Right to be Forgotten"): Delete your personal data under certain conditions.
• Right to Restrict Processing: Limit the processing of your personal data under certain circumstances.
• Right to Data Portability: Receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: Object to the processing of your personal data for direct marketing purposes.
• Right to Withdraw Consent: Withdraw your consent at any time where we rely on your consent to process your personal data.

To exercise these rights, please contact us at enacteservices@gmail.com.

10.2 CCPA Rights (For California Residents)

Under the CCPA, California residents have the following rights:

• Right to Know: Request disclosure of the categories and specific pieces of personal information collected about you.
• Right to Delete: Request deletion of personal information collected from you.
• Right to Opt-Out: Opt-out of the sale of your personal information.
• Right to Non-Discrimination: Not to receive discriminatory treatment for exercising your privacy rights.

To exercise these rights, please contact us at enacteservices@gmail.com or call us at +1 (302) 203-9034.

11. Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

12. Third-Party Links

Our website may contain links to external websites not operated by us. We have no control over the content and practices of these sites and cannot accept responsibility or liability for their respective privacy policies.

13. Click Tracking and Fraud Prevention

We employ advanced click tracking technologies to:

• Monitor user interactions and website navigation
• Detect and prevent fraudulent activities
• Enhance security and user experience

This helps us maintain the integrity of our services and protect both our interests and those of our clients and users.

14. Data Protection Officer (DPO)

We have appointed a Data Protection Officer to oversee compliance with this Privacy Policy and applicable data protection laws.

• Email: dpo@enacteservices.com
• Address: E-217 (P), Phase 8B, Industrial Area, Sector 74, Sahibzada Ajit Singh Nagar, Punjab 160062, India

15. Changes to This Privacy Policy

We may update our Privacy Policy periodically. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this Privacy Policy regularly to stay informed about our information practices.

16. Contact Us

If you have any questions, concerns, or comments about this Privacy Policy or our data practices, please contact us:

India Office (Headquarters)

• Address: E-217 (P), Phase 8B, Industrial Area, Sector 74, Sahibzada Ajit Singh Nagar, Punjab 160062, India
• Phone: +91 98777 26878
• Email: enacteservices@gmail.com

USA Office

• Address: 1309 Coffeen Avenue STE 1200, Sheridan, WY 82801, United States
• Phone: +1 (302) 203-9034
• Email: biz@enacteservices.com

UAE Office

• Address: 001, IFZA Business Park, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates
• Email: uae@enacteservices.com

© 2024 enAct eServices Pvt. Ltd. All Rights Reserved.

Terms & Conditions

1. Acceptance of Terms

By accessing or using our website and services, you agree to be bound by these Terms & Conditions ("Terms"). If you do not agree to these Terms, please do not use our services.

2. Use of Services

You agree to:

• Use the services only for lawful purposes
• Provide accurate and complete information when creating an account
• Not engage in any activity that interferes with or disrupts the services

3. Intellectual Property

All content, trademarks, and data on this website, including but not limited to software, databases, text, graphics, icons, and hyperlinks are the property of or licensed to enAct eServices Pvt. Ltd.

4. User Accounts

When you create an account with us, you must:

• Provide accurate and complete information
• Maintain the security of your password
• Accept responsibility for all activities that occur under your account

5. Limitation of Liability

enAct eServices Pvt. Ltd. shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from:

• Your use or inability to use the services
• Unauthorized access to or alteration of your transmissions or data
• Any other matter relating to the services

6. Indemnification

You agree to indemnify and hold enAct eServices Pvt. Ltd., its affiliates, officers, agents, and employees harmless from any claim or demand, including reasonable attorneys' fees, arising out of your use of the services.

7. Termination

We reserve the right to terminate or suspend your access to our services at any time, without prior notice, for conduct that we believe violates these Terms or is harmful to other users.

8. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.

9. Changes to Terms

We may modify these Terms at any time. Changes will be effective immediately upon posting. Your continued use of the services after any changes signifies your acceptance of the new Terms.

10. Contact Us

For any questions regarding these Terms, please contact us at:

• Email: enacteservices@gmail.com
• Phone: +91 98777 26878

GDPR Compliance

Our Commitment

We are committed to ensuring the security and protection of the personal information we process and to provide a compliant and consistent approach to data protection.

Data Protection Officer

• Email: dpo@enacteservices.com
• Address: E-217 (P), Phase 8B, Industrial Area, Sector 74, Sahibzada Ajit Singh Nagar, Punjab 160062, India

Data Breach Notification

In the event of a data breach, we will notify the relevant supervisory authority within 72 hours and inform affected individuals if there is a high risk to their rights and freedoms.

CCPA Policy

Your Rights Under the California Consumer Privacy Act

As a California resident, you have the following rights:

• Right to Know: Request disclosure of personal information collected about you.
• Right to Delete: Request deletion of your personal information.
• Right to Opt-Out: Opt-out of the sale of your personal information.
• Right to Non-Discrimination: Not be discriminated against for exercising your rights.

Exercising Your CCPA Rights

To exercise your rights under the CCPA, please contact us at:

• Email: enacteservices@gmail.com
• Phone: +1 (302) 203-9034